Returns & Exchanges

Due to the perishable nature of live flowers, we do not accept physical returns. However, we offer a Freshness Guarantee to ensure you are satisfied with your purchase.

Return Process

• 1.
  Inspect Your Blooms

  Open all boxes immediately upon arrival and inspect the health of the stems.

• 2.
  Document Issues

  If there is damage, take clear photos of the flowers, the bunches, and the shipping label.

• 3.
  Submit a Claim

  Email our support team within 24 hours of the delivery timestamp with your order number and photos.

• 4.
  Resolution

  Our team will review your claim and issue a replacement or a pro-rated refund for the affected stems.